Terms and Conditions

  1. Scope:

These terms and conditions govern the use of the site and the conditions of use of the services provided through it. By using the Website, whether as a visitor, registered user or as a subscriber, you (hereinafter User) agree to these terms of use in their entirety and without reservation. These general terms and conditions form part of our quotation and services provided. Deviations from these terms and conditions will be binding only after agreed upon by both parties.

  1. Offers:

SpeakLive offers online 1-1 or group language coaching services. Programs have a maximum number of 4 participants. Small group packages can be purchased ONLY if you have a group already formed. Group subscriptions will start once every participant has proceeded with the payment of the plan. Learners wishing to enroll alone in a group session need to check availability with the administration first.

Live Sessions will take place on an interactive platform, in a virtual classroom. They are 50 minutes long. For all monthly memberships, sessions can be scheduled anytime during the subscription period. For Session Packages, 1-10-session(s) packages are valid for 6 months and packages of 20 or 40 sessions are valid for one year.

Any quotations, prices, or estimates submitted shall not constitute a binding contractual agreement. All offers are based on the information received at the time of our quotation. Any changes in the course requirements made by the client may result in a quote adjustment.

  1. Special offers:

Special offers, promotions, discounts or giveaways may not be combined.

4. Registration & Payments:

Unless otherwise agreed upon, payment for classes shall be made in Swiss Francs via the secured payment system on our website. Visa, Mastercard and American Express payments are accepted. You must provide your first name, last name, current address, a valid email address, and any other information needed in order to complete your registration process.

5. Your rights:

Subject to the Terms of Service, you are hereby granted a limited, revocable, non-exclusive right to access, use and display the Site and the content and materials on the website in the normal course of your use of the Site. Subscriptions start once the payment is received and on the day the first Live session is scheduled. Connection details are intended for one user and cannot be transferred to another person. You agree to notify SpeakLive immediately of any unauthorized use of your account. SpeakLive is not liable for any loss that you may incur as a result of someone else using your account, either with or without your knowledge. You are only authorized to use this Site for lawful purposes.

6. Opening hours:

You can reach us by phone Monday through Friday from 8:30 am to 6:30 pm, and from 9:00 am to 6:00 pm on Saturdays. Our online school is open 24/7. You can use the online resources any time. Your e-learning account stays open until your subscription period ends.

7. Rescheduling and Cancellations:

All sessions will be scheduled in advance, with the day, time and duration of the session agreed upon by the learner and the coach. Rescheduling is possible but sessions unattended or cancelled with less than 24-hours notice (by email or by phone) will be counted and not rescheduled. Sessions scheduled on Mondays must be cancelled by the preceding Saturday noon at the latest or will be counted. Absences from group sessions may not be rescheduled. If the trainer cannot make a session for unforeseen results, then options to reschedule this particular session within the next following days will be offered.

You may request to cancel the use of your account at any time. All plan purchases are final and refunds will not be issued.

8. Technical System Requirements to Run SpeakLive’s Online Courses:

SpeakLive’s platform is run by Newrow Smart. It is supported on most of the operating systems and devices. To attend a live online session you can use one of the following devices:

Laptop or desktop computers running Windows. This includes Windows 7Windows 8, Windows 8.1, Windows 10 or later. All Apple computers running MAC OS 10.9 or later. All Android based tablets or phones running an Android version 4 and above. All iOS devices – iPhoneiPad and iPod (iOS 7 and above).

Web browsers: Chrome version 58.0 or later, Firebox version 51.0 or later

For a normal live session it is required a reliable internet connection. We recommend an ADSL or a faster connection. If you share your internet connection with other home or office users please make sure there is at least 2 mbps bandwidth available for your live session. The bandwidth requirements are not dependent on the number of attendees in the live session.

9. Web Content:

The content of our website is the property of SpeakLive and is made available to our customers solely for personal, non-commercial use. Any reproduction, distribution, re-transmission of the content of the website is prohibited.

This site may contain links to third party sites. SpeakLive is not responsible for the content of those sites. The links are provided as a service and do not represent our endorsement of the sites or the products or services provided.

10. Intellectual Property Rights/Copyright:

SpeakLive may remove content that in its sole discretion appears to infringe the intellectual property rights of others. SpeakLive will in its discretion terminate the accounts of users who infringe the intellectual property rights of others.

Copyright: all content published on the website and available through the Services, including without limitation, the logos, design, text, graphics, images, software, audio clips, video clips, documentation, other files, and the selection, arrangement and organization thereof are owned by SpeakLive, its licensors or other entities. The aforementioned materials are protected under international copyright, trade and intellectual property laws and unauthorized use of such materials without the prior express written consent of SpeakLive is strictly prohibited.

11. Privacy:

SpeakLive uses personal data of course participants exclusively for its own internal purposes, such as correspondence and providing information to participants about new course offers. Participants agree that photographs and/or videos can be taken during the course and agree that such photographs and/or videos can be reproduced and displayed, exhibited and used by SpeakLive for marketing and all other purposes in any and all media.

12. Changes:

SpeakLive reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Service, at any time. Your continued use of the service or services following the posting and notification of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Service, SpeakLive grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Service or Services.

13. Force Majeure:

SpeakLive will not be liable for failing to perform under the Terms of Service by the occurrence of any event beyond its reasonable control, including, without limitation, a labor disturbance, an internet outage or interruption of service, a communications outage, failure by a service provider to SpeakLive to perform, fire, natural disaster or war.

14. Applicable law:

The legal relationship shall be governed exclusively by Swiss law. The place of performance and jurisdiction for any disputes arising from the present legal relationship shall be Lausanne, Switzerland.

15. Feedback:

SpeakLive strives to give the best quality in language learning, and all comments are welcome. In the case of a special concern, please contact SpeakLive: Phone: +41 21 588 00 68 Email: admin@speaklive.ch.

SpeakLive, Chemin du Closelet 10, 1006 Lausanne, Suisse. https://speaklive.ch/. info@speaklive.ch. +41 (0) 21 588 00 68