FAQHave you not found the answer to your question here? Please email us your question.
It’s easy! You fill in the contact form and we get back to you within 24 hours to schedule your FREE trial session (around 30 minutes). If you are happy and want to give SpeakLive a try, you can choose the plan that suits you best, pay online, and you will receive your invoice. We then contact you within the following 48 hours to schedule your first Live Session. Once confirmed, you will receive your connection details and your subscription will start on the day of your first coached session – and off you go!
You will be shown how a regular session works, you will talk about your experience of the language and discuss your reasons for considering taking a language training course. We will assess your level, address any questions or doubts you may have, and suggest a course program that matches your needs.
No, small group packages can be purchased ONLY if you have a group already formed. Group subscriptions will be confirmed once every participant has proceeded with the payment of the plan. However, if you wish to enroll alone in a group session, we may have potential language partners for you. Please check with us first!
I am not really a “digital” kind of person. Does learning with SpeakLive require any specific computer skills?
No, not really. As long as you are computer literate, you will be fine. We facilitate your learning by giving you access to our user-friendly platform. You can just log onto our website to have access to your live sessions and your learning resources. During the live sessions, we recommend you use a good quality webcam, and a headset for clearer sound, but you don’t have to.
Can I change language coaches during my training period? Can I continue with the same language coach if I renew?
If necessary yes, and yes. Your coach will be carefully chosen by our team to match your profile and requirements. However, if for any particular reason you would like to have a session with another coach, feel free to discuss it with your coach, or directly with us. Once your training period ends, you will be asked if you would like to renew. As long as you and your coach continue to have matching schedules, and are happy working together, you will be free to go ahead and plan your next sessions together!
Yes, this is possible. If you are stuck one day and cannot make a lesson, you may reschedule it without incurring any extra cost. Simply give your coach a minimum of 24-hours advanced notice. However, please keep in mind that your coach also needs to schedule sessions with other learners. If you have to cancel, you simply risk not having the timing alternatives that suit you best.
If this had to happen for unforeseen reasons, your coach would immediately notify you and offer you alternatives to reschedule within the days following the initially planned session.
Live sessions are scheduled for 50 minutes each. We recommend that you take a minimum of two sessions per week for effective learning. How you plan this, is entirely up to you.
Yes, you and your coach will schedule the sessions according to the plan you chose. For instance, if you chose the 1-month plan that includes 4 live sessions, you can schedule two sessions the 1st week, then one on the 2nd week, and one on the 3rd week. This system gives you flexibility to arrange your sessions according to your commitments. You just need to take all of your live sessions during your subscription period, otherwise, they will be lost. Packages of 1-10 session(s) expire after 6 months, and packages of 20 or 40 sessions are valid for 1 year.
You can reach us by phone Monday through Friday from 8:30 am to 6:30 pm, and from 9:00 am to 6:00 pm on Saturdays. Our online school is open 24/7. Our coaches are located in Switzerland and in different parts of the world to bring maximum flexibility. You can use the online resources any time. Your e-learning account stays open until your subscription period ends. We strongly recommend you take full advantage of the many videos, vocabulary games and quizzes between your sessions, to build up fluency as quickly as possible.
We accept all major credit (Visa, American Express, MasterCard). Pay directly on our website and receive a payment confirmation by email. Keep your invoice and don’t forget to submit training expenses for tax deductions if you can.
All our payment are in Swiss Francs. Your credit card should work regardless of your local currency and location. To estimate the price in your local currency, you can use this currency converter.